We’ve compiled a list of popular questions our customers ask. Can’t see what you’re looking for? No problem. Just give us a call on 01782 777 777 and we’ll be happy to help.

How long will I have to wait for a taxi to arrive?

We will confirm approximate waiting times at the point of booking, but with 130 taxis operating throughout Stoke-on-Trent, you shouldn’t have to wait long!

How will I recognise my taxi?

All Autocab taxis display the Autocab logo on the driver’s door. The driver will also check your name on arrival.

How will I recognise my driver at the airport?

We will be waiting to greet you at Arrivals, with a welcome board displaying your name.

I’ve got an early flight to catch, what is the earliest time I can book a taxi?

Autocab taxis operate 24 hours a day, so can accommodate even the earliest flight times. We recommend booking the day before travel.

Are your taxis accessible for wheelchair users?

We have a range of vehicles that are wheelchair-accessible. Simply let us know your requirements at the point of booking.

I need a package delivered this afternoon, do you offer a courier service?

Yes we do – it’s a fast, reliable and cost-effective same-day service. To book a collection, call our Courier Team on 01782 777 777 or complete our enquiry form.

I live outside Stoke-on-Trent. Will your driver take me home?

Certainly! Our drivers are based in Stoke-on-Trent, but many of our fares involve travel outside of the city.

Do you operate a fixed price policy?

Autocab offers a fixed price fare for many popular destinations, including theme parks, such as Alton Towers, race course events, and airport transfers. Full details can be found on our website’s Fixed Fare page.

Which airports do you offer transfers to?

  • Aberdeen Airport ABZ, Aberdeen
  • Belfast City Airport BHD, Belfast City
  • Belfast International Airport BFS, Belfast I
  • Biggin Hill Airport BQH  Biggin Hill
  • BirminghamInternational Airport BHX,
  • Blackpool Airport BLK,  Blackpool
  • Bournemouth International Airport BQH, Bournemouth
  • Bristol International Airport BRS, Bristol
  • Campbeltown Airport  CAL, Campbeltown
  • Cardiff International Airport CWL, Cardiff
  • Coventry Airport CT, Coventry
  • Doncaster Airport DSA, Finningley Doncaster
  • Dundee Airport DND, Dundee
  • East Midlands AirportEMA, Derby
  • Edinburgh Airport EDI, Edinburgh
  • Exeter Airport EXT, Exeter
  • Glasgow Airport GLA, Glasgow
  • Humberside Airport HUY, Humberside
  • Inverness Airport INV, Inverness
  • Kent International Airport MSE, Kent
  • Leeds Bradford Airport LBA, Leeds
  • Liverpool Airport LPL, Liverpool
  • London City Airport LCY, London City
  • London Gatwick Airport LGW, London Gatwick
  • London Heathrow Airport LHR, London Heathrow 
  • London Luton Airport LTN, London Luton
  • London Southend Airport, London Southend
  • London Stansted Airport,  London Stansted
  • ManchesterAirport, Manchester
  • Newcastle Airport NCL, Newcastle
  • Newquay Cornwall Airport, Newquay Cornwall
  • Norwich Airport, Norwich, Norwich
  • Plymouth City Airport, Plymouth City
  • Prestwick Airport PIK, Prestwick
  • Sheffield City Airport, Sheffield City
  • Southampton International Airport, Southampton
  • Teesside  International Airport, Darlington Teesside