Frequently Asked Questions

We’ve compiled a list of popular questions our customers ask. Can’t see what you’re looking for? No problem. Just give us a call on 01782 777 777 and we’ll be happy to help.

Couldn’t find what you were looking for? write to us at [email protected]

How long will I have to wait for a taxi to arrive?

We will confirm approximate waiting times at the point of booking, but with 450+ taxis operating throughout Stoke-on-Trent, you shouldn’t have to wait long!

How will I recognise my taxi?

All Autocab taxis display the Autocab logo on the driver’s door. The driver will also check your name on arrival.

How will I recognise my driver at the airport?

We will be waiting to greet you at Arrivals, with a welcome board displaying your name.

We will be waiting to greet you at Arrivals, with a welcome board displaying your name.

Autocab taxis operate 24 hours a day, so can accommodate even the earliest flight times. We recommend booking the day before travel.

Are your taxis accessible for wheelchair users?

We have a range of vehicles that are wheelchair-accessible. Simply let us know your requirements at the point of booking.

I need a package delivered this afternoon, do you offer a courier service?

Yes we do – it’s a fast, reliable and cost-effective same-day service. To book a collection, call our Courier Team on 01782 777 777 or complete our enquiry form.

I live outside Stoke-on-Trent. Will your driver take me home?

Certainly! Our drivers are based in Stoke-on-Trent, but many of our fares involve travel outside of the city.

Do you operate a fixed price policy?

Autocab offers a fixed price fare for many popular destinations, including theme parks, such as Alton Towers, race course events, and airport transfers. Full details can be found on our website’s Fixed Fare page.

Which airports do you offer transfers to?
  • Aberdeen Airport ABZ, Aberdeen
  • Belfast City Airport BHD, Belfast City
  • Belfast International Airport BFS, Belfast I
  • Biggin Hill Airport BQH Biggin Hill
  • Birmingham International Airport BHX
  • Blackpool Airport BLK,  Blackpool
  • Bournemouth International Airport BQH, Bournemouth
  • Bristol International Airport BRS, Bristol
  • Campbeltown Airport  CAL, Campbeltown
  • Cardiff International Airport CWL, Cardiff
  • Coventry Airport CT, Coventry
  • Doncaster Airport DSA, Finningley Doncaster
  • Dundee Airport DND, Dundee
  • Edinburgh Airport EDI, Edinburgh
  • Exeter Airport EXT, Exeter
  • Glasgow Airport GLA, Glasgow
  • Humberside Airport HUY, Humberside
  • Inverness Airport INV, Inverness
  • Kent International Airport MSE, Kent
  • Leeds Bradford Airport LBA, Leeds
  • Liverpool Airport LPL, Liverpool
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